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In this second of our two part series exploring advising practices on five CSU campuses, we expand on the previous study by bringing in the voices of advisors and students at these five campuses, and summarizing the perspectives of faculty advisors, professional staff advisors, and students in the context of campus efforts to improve advising. Through this research advisors and students brought to light several areas that may need more attention and targeted improvement efforts as campuses move forward to improve the integration and efficiency of advising.

Many campuses across the California State University (CSU) system are seeking to improve academic advising as part of their efforts to increase student progress and graduation rates. In this exploratory study of efforts to improve academic advising at five CSU campuses, researchers at the Education Insights Center (EdInsights) working on behalf of the CSU Student Success Network identified a focus across the participating campuses on better coordinating advising services across colleges, divisions, and departments and improving their integration with other campus units, such as tutoring, career centers, and financial aid. Through their efforts, these campuses seek to better leverage their limited advising resources to improve student outcomes. This report, based on in-depth interviews with 36 administrators involved in improving advising, describes the campuses’ efforts and the context in which they are occurring.